FAQ’s
What services do you offer?
We provide a range of home care services, including live-in care, respite care, dementia care, palliative and end-of-life care, reablement, hospital discharge support, elderly care, and condition-led care. Each service is tailored to meet the specific needs of our clients.
How do I arrange care for myself or a loved one?
You can contact us by phone (01494 435319) or email info@optimacaregroup.co.uk to discuss your needs. We’ll arrange a free, no-obligation assessment where we can create a personalised care plan based on your requirements.
What areas do you cover?
We are based in High Wycombe and provide care services throughout Buckinghamshire and the surrounding areas.
How do you ensure the quality of your care?
Our leadership team includes a surgeon, a GP, an information technology specialist, and a financial director, ensuring that our services are both clinically informed and efficiently managed. We also conduct regular quality checks, staff training, and monthly client check-ins to maintain the highest standard of care.
Do you provide care for people with specific medical conditions?
Yes, we offer condition-led care for individuals with dementia, Parkinson’s, stroke recovery, mobility issues, and other complex health conditions. Our care plans are designed with medical insight from our board of experts.
Can I meet my carer before care begins?
Yes, we believe in matching clients with the right carers. We arrange introductions so you or your loved one can feel comfortable before care starts.
How do I pay for care?
We offer secure payment options including direct bank transfer and Stripe online payments. Clients can view and pay invoices through our secure client login portal.
Can I get help with funding my care?
Yes, there are several funding options available depending on your circumstances. These include NHS Continuing Healthcare, local authority funding, personal health budgets, and attendance allowance. Visit our Funding Options page for more information or contact us for guidance.
Are your carers fully trained and vetted?
Absolutely. All our carers undergo extensive training, DBS checks, and ongoing professional development to ensure they provide safe and high-quality care.
Can care be arranged at short notice?
Yes, we offer emergency and urgent care services, including hospital discharge support. Contact us as soon as possible, and we will do our best to arrange care promptly.
How does the client login portal work?
Our secure client login portal allows clients and their families to view care plans, access invoices, and make payments online. The portal is set up by our team and ensures complete transparency and convenience.
Do you offer companionship care?
Yes! We provide companionship services for individuals who need social interaction, emotional support, and assistance with daily activities.
Can care be adjusted as my needs change?
Yes, we regularly review care plans to ensure they remain suitable. If your needs change, we can adjust your support accordingly.
How do I apply to work with you?
If you’re passionate about making a difference, visit our Careers page and send us your CV. We welcome applications from both experienced carers and those new to the sector.
Do you offer night care?
Yes, we provide both overnight care and 24/7 live-in care, depending on your needs.